Cancellation Policy

Preamble

Due to rising cancellations and Did Not Attend (DNA)s, and the end of centralised funding, we have introduced this mandatory policy to protect our trainers’ time and keep costs stable.

Scope

This policy applies to all (Part 2) Tier 1 and Tier 2 sessions and any workshops booked through the BSoL ICS Oliver McGowan Mandatory Training Programme.

Effective date: 1 August 2025

Cancellation Timeframes and Refunds

Cancellations received at least 7 full calendar days before the workshop start date qualify for an alternative date being booked for the delegate or a 100 percent refund of the session fee.

Cancellations received fewer than 7 full calendar days before the workshop start date are not eligible for a refund.

DNAs (delegates who fail to attend the session) will incur the full session fee and are not eligible for a free rebooked place on either Tier of the training. To attend on a different date, they must pay the full session rate again.

Rescheduling

Requests to reschedule a booking must be made at least 7 full calendar days before the original session date.

Rescheduled sessions are subject to availability.

If no suitable alternative date is available, the cancellation policy above applies.

How to Cancel or Reschedule

To cancel or reschedule, please email ommt-bookings@bsol-ics.net, providing us with the following information:

- Your full name (as lead contact for multiple bookings within your organisation) or, alternatively, the names of each delegate that you would like to cancel

- Your organisation name

- The Tier of the OMMT Training you were originally booked on to

- Original session date (and time if Tier 1)

- Reason for cancellation

- If before the 7 full calendar day notice, and you would like to be rescheduled, preferred week(s) or date range

Requests received outside normal business hours (Mon–Fri, 9 am–5 pm) are processed on the next working day. Notice will commence from the day that the cancellation request was sent.

Refund Processing

Approved refunds are issued via the original payment method.

Trainer-Led Cancellations or Changes

If we at the BSoL ICS OMMT Programme Team cancel or materially change a session, you may choose a full refund or transfer to the next available session at no extra cost.

BSoL ICS OMMT Programme Team will notify affected delegates at least 3 working days before the scheduled date, when possible.

Exceptional Circumstances

In cases of force majeure (for example, severe weather, sudden trainer unavailability), we will review each request on its merits. Supporting documentation may be requested, and alternative arrangements offered where feasible.

Policy Updates

BSoL ICS OMMT Programme Team reserves the right to amend this cancellation policy. Changes will be published on our website.

Contact Us

For questions or assistance, please contact our Bookings Teams at ommt-bookings@bsol-ics.net (Mon–Fri, 9 am–5 pm).